Data privacy policy

Welcome to our website!

We attach great importance to the protection of your data and preservation of your privacy. Below we therefore inform you about the collection and use of personal data when using our website.

Data privacy policy

Unless otherwise specified below, the provision of your personal data is neither required by law or contract, nor is it necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide will have no consequences. This applies only to the extent that no indication to the contrary is made in the subsequent processing operations. “Personal Data” means any information relating to an identified or identifiable natural person.

Server-Logfiles

You can visit our website without providing any personal information. Every time you access our website, usage data is transmitted to us or our web hoster / IT service provider by your Internet browser and stored in log data (so-called server log files). This stored data includes, for example, the name of the page accessed, the date and time of access, the IP address, the amount of data transferred and the requesting provider. The processing is carried out on the basis of Art. 6 para. 1 lit. f DSGVO from our overriding legitimate interest in ensuring the trouble-free operation of our website and improving our offering.

Account orders

Customer account

When opening a customer account, we collect your personal data to the extent specified there. The purpose of data processing is to improve your shopping experience and to simplify order processing. The processing is carried out on the basis of Art. 6 para. 1 lit. a DSGVO with your consents. You may revoke your consent at any time by notifying us, without affecting the lawfulness of the processing carried out on the basis of the consent until revocation. Your customer account will be deleted afterwards.

Collection, processing and forwarding of personal data for orders

When you place an order, we collect and process your personal data only to the extent necessary for the fulfillment and processing of your order and to process your requests. The provision of the data is necessary for the conclusion of the contract. Failure to provide will result in the inability to enter into a contract. The processing is carried out on the basis of Art. 6 para. 1 lit. b DSGVO and is necessary for the performance of a contract with you. Your data is passed on, for example, to the shipping companies and dropshipping providers you have chosen, payment service providers, service providers for order processing and IT service providers. In all cases, we strictly observe the legal requirements. The scope of the data transfer is limited to a minimum.

Contact – Reviews

Collection and processing when using the contact form

When using the contact form, we collect your personal data (name, e-mail address, message text) only to the extent provided by you. The data processing serves the purpose of contacting us. By sending your message, you consent to the processing of the transmitted data. The processing is carried out on the basis of Art. 6 para. 1 lit. a DSGVO with your consents. You may revoke your consent at any time by notifying us, without affecting the lawfulness of the processing carried out on the basis of the consent until revocation. We will only use your e-mail address to process your request. Your data will then be deleted unless you have consented to further processing and use.

Trusted Shops-Customer rating

We use the customer rating tool of Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne (www.trustedshops.de) on our website. After your order, we would like you to rate and comment on your purchase with us. For this purpose, you will be contacted by us by e-mail, whereby we use the technical system of the provider of the evaluation tool within the scope of order processing. In this context, your data is processed either with your consent or on the basis of our legitimate interest. The processing is based on Art. 6 para.1 lit. DSGVO with your consent, provided that you have expressly agreed to receive the evaluation request. You may withdraw your consent at any time by using the appropriate link in the email, without affecting the lawfulness of the processing carried out on the basis of the consent until the withdrawal. Your e-mail address will then be removed from the distribution list. Processing without explicit consent is based on Art. 6 para.1 lit. f DSGVO from the legitimate interest in truthful, verified assessments of our services in the context of direct advertising. For this purpose, we send an evaluation request in electronic form for our own goods or services that you have already purchased from us. The dispatch takes place to the e-mail address that we have received from you in the context of the sale of a good or service. The sending of the evaluation request is subject to the proviso that you have not objected to this use of your e-mail address. The objection is possible at any time by notifying us. The contact details for exercising the objection can be found in the imprint. You can also use the link provided for this purpose in the evaluation prompt. This does not incur any costs other than the transmission costs according to the prime rates. The personal data stored in this context in the technical system of the Trusted Shops rating tool will be deleted 3 months after the delivery of goods recorded for rating.

Shipping provider

Forwarding of the e-mail address to shipping companies for information about the shipping status

We pass on your e-mail address to the transport company as part of the contract processing, provided you have expressly agreed to this in the order process. The purpose of the transfer is to inform you by e-mail about the shipping status. The processing is carried out on the basis of Art. 6 para. 1 lit. a DSGVO with your consents. You may revoke your consent at any time by notifying us or the carrier without affecting the lawfulness of the processing carried out on the basis of the consent until revocation.

Payment service provider – credit report

Using PayPal

All PayPal transactions are subject to the PayPal Privacy Policy. You can find these under https://www.paypal.com/de/webapps/mpp/ua/privacy-full

Using Amazon Pay

We use the Amazon Pay payment service of Amazon Pay Europe s.c.a. (38 avenue John F. Kennedy, L-1855 Luxembourg; “Amazon Pay”) on our website. To integrate this payment service, it is necessary that Amazon Pay collects, stores and analyzes data (e.g. IP address, device type, operating system, browser type, location of your device) when you call up the website . Cookies can also be used for this purpose. The cookies allow the recognition of your browser. The data processing serves the purpose of being able to offer you payment via the Amazon Pay payment service. This data processing is based on Art. 6 para. 1 lit. f DSGVO from our overriding legitimate interest in a customer-oriented offer of various payment methods. With the selection and use of “Amazon Pay”, the data required for payment processing is transmitted to Amazon Pay in order to be able to fulfill the contract with you with the selected payment method. This processing is based on Art. 6 para. 1 lit. b DSGVO. For more information on data processing when using the Amazon Pay payment service, please see the associated privacy policy here: https://pay.amazon.com/de/help/201212490

Data collection and processing for credit assessment

If we make advance payments, e.g. in the case of payment by invoice or direct debit, we reserve the right, if necessary, to obtain credit information on the basis of mathematical-statistical procedures using Creditsafe Deutschland GmbH, Schreiberhauserstrasse 30, 10317 Berlin. For this purpose, we transmit the personal data required for a credit check to them and use the information received about the statistical probability of a payment default for a weighed decision about the establishment, implementation or termination of the contractual relationship. The credit report may contain probability values (score values) that are calculated on the basis of scientifically recognized mathematical-statistical methods and include, among other things, address data. Your interests worthy of protection are taken into account in accordance with the statutory provisions. The data processing serves the purpose of credit assessment for a contract initiation. The processing is carried out on the basis of Art. 6 para. 1 lit. f DSGVO from our overriding legitimate interest in protection against non-payment when we make advance payments.

You have the right to object to this at any time for reasons arising from your particular situation based on Art. 6 para. 1 lit. f DSGVO based processing of personal data concerning you by notifying us.

The provision of the data is necessary for the conclusion of the contract with the payment method requested by you. Failure to provide will result in the contract not being able to be concluded with the payment method you have chosen.

Cookies

Cookies

This website uses cookies. We use cookies to personalize content and ads and to analyze traffic to our website. We also share information about your use of our website with our advertising and analytics partners. Our partners may combine this information with other data that you have provided to them or that they have collected in the course of your use of the Services.

Cookies are small text files used by websites to make the user experience more efficient. By law, we may store cookies on your device if they are strictly necessary for the operation of this site. For all other cookie types we need your permission. This site uses different types of cookies. Some cookies are placed by third parties that appear on our pages. You can change or revoke your consent at any time from the cookie statement on our website. Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy. Please include your consent ID and date when contacting us regarding your consent.

Change your consent Revoke your consent

Analysis – Advertising

The data processing described below in this section, in particular the setting of cookies, is carried out on the basis of Art. 6 para. 1 lit. f DSGVO from our overriding interest: – in the demand-oriented and targeted design of the website, for example in analysis and statistics tools – Target site visitors with interest-based advertising, for example in conversion tracking You have the right, for reasons arising from your particular situation, to exercise this right at any time based on Art. 6 para. 1 lit. DSGVO based processing of personal data concerning you.

Use of Google Analytics

We use the Google Analytics web analytics service provided by Google LLC on our website. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). If you have your habitual residence in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the controller of your data. Accordingly, Google Ireland Limited is the company affiliated with Google that is responsible for processing your data and ensuring compliance with applicable data protection laws. The data processing serves the purpose of analyzing this website and its visitors. For this purpose, Google will use the information obtained on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. Google Analytics uses cookies that enable an analysis of your use of the website. The information generated by the cookies about your use of this website is usually transmitted to a Google server in the USA and stored there. IP anonymization is activated on this website. This means that your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google has certified itself in accordance with the US-EU data protection agreement “Privacy Shield” and is thus obliged to comply with the European data protection guidelines.

You can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

To prevent data collection and storage by Google Analytics across devices, you can set an opt-out cookie. Opt-out cookies prevent the future collection of your data when visiting this website. You must perform the opt-out on all systems and devices used for this to be fully effective. If you delete the opt-out cookie, requests will be sent to Google again. If you click here, the opt-out cookie will be set: Deactivate Google Analytics.

You can find more information on terms of use and data protection at https://google.com/analytics/terms/de.html or under https://www.google.de/intl/de/policies/.

Use of Google Ads conversion tracking

We use the online advertising program “Google Ads” on our website and in this context conversion tracking (visit action evaluation). Google Conversion Tracking is an analysis service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). If you are habitually resident in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the data controller for your data. Accordingly, Google Ireland Limited is the Google affiliated company responsible for processing your data and ensuring compliance with applicable data protection laws. When you click on an ad placed by Google, a cookie for conversion tracking is placed on your computer. These cookies have a limited validity, do not contain any personal data and are therefore not used for personal identification. If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognize that you clicked on the ad and were redirected to this page. Each Google Ads customer receives a different cookie. Thus, there is no possibility that cookies can be tracked through Ads clients’ websites. The information obtained with the help of the conversion cookie is used for the purpose of creating conversion statistics. This tells us the total number of users who clicked on one of our ads and were redirected to a page tagged with a conversion tracking tag. Wir erhalten jedoch keine Informationen, mit denen sich Nutzer persönlich identifizieren lassen. Your data may be transferred to the USA. Google has certified itself under the U.S.-EU “Privacy Shield” data protection agreement and has thus undertaken to comply with European data protection guidelines.

You can disable personalized advertising for you in Google’s advertising settings. You can find instructions on how to do this at https://support.google.com/ads/answer/2662922?hl=de.

Alternatively, you can prevent the use of cookies by third parties by visiting the Network Advertising Initiative opt-out page athttps://www.networkadvertising.org/choices/ and implement the further information on opting out mentioned there. They will then not be included in the conversion tracking statistics.

You can find more information and Google’s privacy policy at:https://www.google.de/policies/privacy/

Google Webfonts

1. scope of the processing of personal data

For the visually improved display of various information on this website, Google Webfonts are used(https://www.google.com/webfonts/) The web fonts are transferred to the browser’s cache when the page is called up so that they can be used for display. If the browser does not support Google Web Fonts or prevents access, the text is displayed in a standard font.

When the page is called up, no cookies are stored on the website visitor. Data transmitted in connection with page views is sent to resource-specific domains such as fonts.googleapis.com or fonts.gstatic.com. They are not associated with data that may be collected or used in connection with the parallel use of authenticated Google services such as Gmail.

Also, the IP address of the browser of the end device of the visitor of these web pages is stored anonymously by Google.

2. legal basis for the processing of personal data

The legal basis for data processing is Art. 6 para.1 lit. f DSGVO. The legitimate interest consists in an error-free function of the website.

3. purpose of data processing

This is necessary so that your browser can also display a visually improved representation of our texts. If your browser does not support this feature, a default font is used by your computer to display it.

4. duration of storage

We do not have any information about the duration of storage by our processor.

5. possibility of objection and elimination

You can set your browser to not load the fonts from Google’s servers (for example, by installing add-ons such as NoScript or Ghostery for Firefox). If your browser does not support Google Fonts or you disable access to Google servers, the text will be displayed in the system’s default font.

Data subject rights and storage period

Duration of storage

After the contract has been fully processed, the data will initially be stored for the duration of the warranty period, thereafter taking into account statutory, in particular tax and commercial law retention periods and then deleted after expiry of the period, unless you have consented to further processing and use.

Rights of the data subject.

If the legal requirements are met, you have the following rights according to Art. 15 to 20 DSGVO: the right to information, to correction, to deletion, to restriction of processing, to data portability. In addition, according to Art. 21 para. 1 DSGVO a right to object to processing based on Art. 6 para. 1 f DSGVO, as well as against processing for the purpose of direct marketing.

Contact us on request. You can find the contact details in our imprint.

Direct contact for questions regarding data protection: datenschutz@filcom-technik.de

Data protection support/data protection officer

We are supported in data protection matters by a data protection officer from DataGuard | DataCo GmbH | Siegfriedstrasse 8 | D-80803 Munich.

Right of complaint to the supervisory authority

In accordance with Art. 77 DSGVO, you have the right to lodge a complaint with the supervisory authority if you believe that the processing of your personal data is not lawful.

Right of objection

If the personal data processing listed here is based on our legitimate interest pursuant to Art. 6 para. 1 lit. f DSGVO, you have the right to object to this processing with effect for the future at any time for reasons arising from your particular situation. After the objection has been made, the processing of the data concerned will be terminated unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the purpose of asserting, exercising or defending legal claims.

If personal data is processed for direct marketing purposes, you may object to this processing at any time by notifying us. After the objection has been made, we will terminate the processing of the data concerned for the purpose of direct marketing.

Download privacy policy as pdf file